0-100 measure of individual engagement related to patient-centered communication, derived from items on the staff and patient surveys of the Communication Climate Assessment Toolkit
Individual engagement: an organization should help its workforce engage all individuals, including those from vulnerable populations, through interpersonal communication that effectively elicits health needs, beliefs, and expectations; builds trust; and conveys information that is understandable and empowering. Measure is scored on 18 items from the patient survey of the C-CAT and 9 items from the staff survey of the C-CAT. Minimum of 100 patient responses and 50 staff responses.
Denominator
1.15 Denominator
There are two components to the target population: staff (clinical and nonclinical) and patients. Sites using this measure must obtain at least 50 staff responses and at least 100 patient responses.
Exclusions
Exclusions
Staff respondents who do not have direct contact with patients are excluded from questions that specifically address patient contact.
Measure Record
Most Recent Endorsement Activity
Measure Retired and Endorsement Removed Patient Experience and Function Fall Cycle 2019
Initial Endorsement
Last Updated
Removal Date
Point of Contact
Steward Organization
University of Colorado Center for Bioethics and Humanities
Public Comments