0-100 measure of language services related to patient-centered communication, derived from items on the staff and patient surveys of the Communication Climate Assessment Toolkit (C-CAT)
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1.5 Measure Type1.7 Electronic Clinical Quality Measure (eCQM)1.8 Level Of Analysis1.9 Care Setting1.20 Testing Data Sources
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1.14 Numerator
Language services component of patient-centered communication: an organization should determine what language assistance is required to communicate effectively with the population it serves, make this assistance easily available and train its workforce to access and use language assistance resources.
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1.15 Denominator
There are two components to the target population: staff (clinical and nonclinical) and patients. Sites using this measure must obtain at least 50 staff responses and at least 100 patient responses, including at least 50 patients who prefer to speak a language other than English with their doctor.
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Exclusions
Staff respondents who do not have direct contact with patients are excluded from questions that specifically address patient contact.
Patient respondents who report a preference for speaking English with doctors are excluded from items that pertain to translation and interpretation services, as they are unlikely to have utilized these services.
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Most Recent Endorsement ActivityMeasure Retired and Endorsement Removed Patient Experience and Function Fall Cycle 2019Initial EndorsementLast UpdatedRemoval Date
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Steward Organization Copyright
©American Medical Association, 2012.
The C-CAT´s surveys, while copyrighted by the American Medical Association, are publicly accessible for viewing and for noncommercial internal research purposes.
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Risk Adjustment
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6.1.2 Current or Planned Use(s)
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