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Health literacy measure derived from the health literacy domain of the C-CAT

CBE ID
1898
1.4 Project
Patient Experience and Function
Endorsed
Endorsement Status
Endorsement Removed
1.1 New or Maintenance
Maintenance
E&M Cycle
Fall 2019
Is Under Review
No
1.3 Measure Description

0-100 measure of health literacy related to patient-centered communication, derived from items on the staff and patient surveys of the Communication Climate Assessment Toolkit

    • 1.14 Numerator

      Health literacy component of patient-centered communication: an organization should consider the health literacy level of its current and potential populations and use this information to develop a strategy for the clear communication of medical information verbally, in writing and using other media. Measure is scored based on 15 items from the patient survey of the C-CAT and 13 items from the staff survey of the C-CAT. Minimum of 100 patients responses and 50 staff responses.

    • 1.15 Denominator

      There are two components to the target population: staff (clinical and nonclinical) and patients. Sites using this measure must obtain at least 50 staff responses and at least 100 patient responses.

    • Exclusions

      Staff respondents who do not have direct contact with patients are excluded from questions that specifically address patient contact.

    • Most Recent Endorsement Activity
      Measure Retired and Endorsement Removed Patient Experience and Function Fall Cycle 2019
      Initial Endorsement
      Last Updated
      Removal Date
    • Steward
      Center for Bioethics & Humanities
      Steward Organization Email
      [email protected]
      Steward Organization Copyright

      ©American Medical Association, 2012.
      The C-CAT´s surveys, while copyrighted by the American Medical Association, are publicly accessible for viewing and for noncommercial internal research purposes.