0-100 measure of health literacy related to patient-centered communication, derived from items on the staff and patient surveys of the Communication Climate Assessment Toolkit
Health literacy component of patient-centered communication: an organization should consider the health literacy level of its current and potential populations and use this information to develop a strategy for the clear communication of medical information verbally, in writing and using other media. Measure is scored based on 15 items from the patient survey of the C-CAT and 13 items from the staff survey of the C-CAT. Minimum of 100 patients responses and 50 staff responses.
Denominator
1.15 Denominator
There are two components to the target population: staff (clinical and nonclinical) and patients. Sites using this measure must obtain at least 50 staff responses and at least 100 patient responses.
Exclusions
Exclusions
Staff respondents who do not have direct contact with patients are excluded from questions that specifically address patient contact.
Measure Record
Most Recent Endorsement Activity
Measure Retired and Endorsement Removed Patient Experience and Function Fall Cycle 2019
Public Comments