0-100 measure of performance evaluation related to patient-centered communication, derived from items on the staff and patient surveys of the Communication Climate Assessment Toolkit
-
-
1.5 Measure Type1.7 Electronic Clinical Quality Measure (eCQM)1.8 Level Of Analysis1.9 Care Setting1.20 Testing Data Sources
-
1.14 Numerator
Performance evaluation component of patient-centered communication: an organization should regularly monitor its performance with regard to each of the content areas (C-CAT domains of patient-centered communication) using structure, process and outcome measures, and make appropriate adjustments on the basis of these evaluations.
-
1.15 Denominator
There are two components to the target population: staff (clinical and nonclinical) and patients. Sites using this measure must obtain at least 50 staff responses and at least 100 patient responses.
-
Exclusions
Staff respondents who do not have direct contact with patients are excluded from questions that specifically address patient contact.
-
Most Recent Endorsement ActivityMeasure Retired and Endorsement Removed Patient Experience and Function Fall Cycle 2019Initial EndorsementLast UpdatedRemoval Date
-
Steward Organization EmailSteward Organization Copyright
©American Medical Association, 2012.
The C-CAT´s surveys, while copyrighted by the American Medical Association, are publicly accessible for viewing and for noncommercial internal research purposes.
-
-
-
Risk Adjustment
-
-
-
6.1.2 Current or Planned Use(s)
-