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Performance evaluation measure derived from performance evaluation domain of the C-CAT

CBE ID
1901
1.4 Project
Patient Experience and Function
Endorsement Status
Endorsement Removed
1.1 New or Maintenance
Maintenance
Previous Endorsement Cycle
Fall 2019
Is Under Review
No
1.3 Measure Description

0-100 measure of performance evaluation related to patient-centered communication, derived from items on the staff and patient surveys of the Communication Climate Assessment Toolkit

    • 1.14 Numerator

      Performance evaluation component of patient-centered communication: an organization should regularly monitor its performance with regard to each of the content areas (C-CAT domains of patient-centered communication) using structure, process and outcome measures, and make appropriate adjustments on the basis of these evaluations.

    • 1.15 Denominator

      There are two components to the target population: staff (clinical and nonclinical) and patients. Sites using this measure must obtain at least 50 staff responses and at least 100 patient responses.

    • Exclusions

      Staff respondents who do not have direct contact with patients are excluded from questions that specifically address patient contact.

    • Most Recent Endorsement Activity
      Measure Retired and Endorsement Removed Patient Experience and Function Fall Cycle 2019
      Initial Endorsement
      Last Updated
      Removal Date
    • Steward
      University of Colorado Center for Bioethics and Humanities
      Steward Organization POC Email
      [email protected]
      Steward Organization Copyright

      ©American Medical Association, 2012.
      The C-CAT´s surveys, while copyrighted by the American Medical Association, are publicly accessible for viewing and for noncommercial internal research purposes.