0-100 measure of performance evaluation related to patient-centered communication, derived from items on the staff and patient surveys of the Communication Climate Assessment Toolkit
Performance evaluation component of patient-centered communication: an organization should regularly monitor its performance with regard to each of the content areas (C-CAT domains of patient-centered communication) using structure, process and outcome measures, and make appropriate adjustments on the basis of these evaluations.
Denominator
1.15 Denominator
There are two components to the target population: staff (clinical and nonclinical) and patients. Sites using this measure must obtain at least 50 staff responses and at least 100 patient responses.
Exclusions
Exclusions
Staff respondents who do not have direct contact with patients are excluded from questions that specifically address patient contact.
Measure Record
Most Recent Endorsement Activity
Measure Retired and Endorsement Removed Patient Experience and Function Fall Cycle 2019
Initial Endorsement
Last Updated
Removal Date
Point of Contact
Steward Organization
University of Colorado Center for Bioethics and Humanities
Public Comments