0-100 measure of leadership commitment to patient-centered communication, derived from items on the staff and patient surveys of the Communication Climate Assessment Toolkit
Leadership commitment component of patient-centered communication: an organization should routinely examine its commitment, capacity and efforts to meet the communication need of the population it serves, including leadership involvement; mission, goals and strategies; policies and programs; budget allocations; and workforce values. Measure is scored based on 7 items from C-CAT patient survey and 16 items from C-CAT staff survey. Minimum of 100 patient responses and 50 staff responses
Denominator
1.15 Denominator
There are two components to the target population: staff (clinical and nonclinical) and patients. Sites using this measure must obtain at least 50 staff responses and at least 100 patient responses.
Exclusions
Exclusions
Staff respondents who do not have direct contact with patients are excluded from questions that specifically address patient contact.
Measure Record
Most Recent Endorsement Activity
Measure Retired and Endorsement Removed Patient Experience and Function Fall Cycle 2019
Initial Endorsement
Last Updated
Removal Date
Point of Contact
Steward Organization
University of Colorado Center for Bioethics and Humanities
Public Comments