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Child Hospital Consumer Assessment of Healthcare Providers and Systems (Child HCAHPS) Survey

CBE ID
2548
Endorsement Status
1.0 New or Maintenance
1.1 Measure Structure
Previous Endorsement Cycle
Is Under Review
No
Next Maintenance Cycle
Fall 2025
1.6 Measure Description

The Child Hospital Consumer Assessment of Healthcare Providers and Systems (Child HCAHPS) Survey is a standardized survey instrument that asks parents and guardians (henceforth referred to as parents) of children under 18 years old to report on their and their child’s experiences with inpatient hospital care.

The performance measures of the Child HCAHPS survey consist of 39 items organized by overarching groups into the following 18 composite and single-item measures:


Communication with Parent
1. Communication between you and your child’s nurses (3 items)
2. Communication between you and your child’s doctors (3 items)
3. Communication about your child’s medicines (4 items)
4. Keeping you informed about your child’s care (2 items)
5. Privacy when talking with doctors, nurses, and other providers (1 item)
6. Preparing you and your child to leave the hospital (5 items)
7. Keeping you informed about your child’s care in the Emergency Room (1 item)
Communication with Child
8. How well nurses communicate with your child (3 items)
9. How well doctors communicate with your child (3 items)
10.Involving teens in their care (3 items)
Attention to Safety and Comfort
11.Preventing mistakes and helping you report concerns (2 items)
12.Responsiveness to the call button (1 item)
13.Helping your child feel comfortable (3 items)
14.Paying attention to your child’s pain (1 item)
Hospital Environment
15.Cleanliness of hospital room (1 item)
16.Quietness of hospital room (1 item)
Global Rating
17.Overall rating (1 item)
18.Recommend hospital (1 item)

We recommend that the scores for the Child HCAHPS composite and single-item measures be calculated using a top-box scoring method. The top box score refers to the percentage of respondents who answered survey items using the best possible response option. The measure time frame is 12 months. A more detailed description of the Child HCAHPS measure can be found in the Detailed Measure Specifications (Appendix A).

Measure Specs
General Information
1.7 Measure Type
1.3 Electronic Clinical Quality Measure (eCQM)
1.8 Level of Analysis
1.20 Types of Data Sources