CAHPS Clinician & Group Surveys (CG-CAHPS) Version 3.0 -Adult, Child

The Consumer Assessment of Healthcare Providers and Systems Clinician & Group Survey 3.0 (CG-CAHPS) is a standardized survey instrument that asks patients to report on their experiences with primary or specialty care received from providers and their staff in ambulatory care settings over the preceding 6 months.

The CG-CAHPS 3.0 survey can be used in both primary care and specialty care settings. The adult survey is administered to patients aged 18 and over. The child survey is administered to the parents or guardians of pediatric patients under the age of 18. Patients who had at least one visit to a selected provider during the past 6 months are eligible to be surveyed.

CG-CAHPS Survey Version 1.0 was endorsed by NQF in July 2007 (NQF #0005) and version 2.0 received maintenance endorsement in early 2015. Version 3.0 was released in July 2015. The development of the survey is through the CAHPS Consortium and sponsored by the Agency for Healthcare Research and Quality. The survey is part of the CAHPS family of patient experience surveys and is available at https://cahps.ahrq.gov/surveys-guidance/cg/about/index.html

The Adult CG-CAHPS Survey 3.0 has 31 questions including one overall rating of the provider and 13 questions used to create these four multi-item composite measures of care or services provided:

1. Getting Timely Appointments, Care, and Information (3 items)
2. How Well Providers Communicate With Patients (4 items)
3. Helpful, Courteous, and Respectful Office Staff (2 items)
4. Providers’ Use of Information to Coordinate Patient Care (3 items)

The Child CG-CAHPS Survey 3.0 has 39 questions including one overall rating of the provider and 12 questions used to create these four multi-item composite measures of care or services provided:

1. Getting Timely Appointments, Care, and Information (3 items)
2. How Well Providers Communicate With Patients (4 items)
3. Helpful, Courteous, and Respectful Office Staff (2 items)
4. Providers’ Use of Information to Coordinate Patient Care (2 items)