0-100 measure of cross-cultural communication related to patient-centered communication, derived from items on the staff and patient surveys of the Communication Climate Assessment Toolkit
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1.5 Measure Type1.7 Electronic Clinical Quality Measure (eCQM)1.8 Level Of Analysis1.9 Care Setting1.20 Testing Data Sources
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1.14 Numerator
Cross-cultural communication component of patient-centered communication (aka socio-cultural context): an organization should create an environment that is respectful to populations with diverse backgrounds; this includes helping its workforce understand sociocultural factors that affect health beliefs and the ability to interact with the health care system. Measure is scored on 3 items from the C-CAT patient survey and 16 items from the C-CAT staff survey. Minimum of 100 patient responses and 50 staff responses.
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1.15 Denominator
There are two components to the target population: staff (clinical and nonclinical) and patients. Sites using this measure must obtain at least 50 staff responses and at least 100 patient responses.
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Exclusions
Staff respondents who do not have direct contact with patients are excluded from questions that specifically address patient contact.
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Most Recent Endorsement ActivityMeasure Retired and Endorsement Removed Patient Experience and Function Fall Cycle 2019Initial EndorsementLast UpdatedRemoval Date
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Steward Organization EmailSteward Organization Copyright
©American Medical Association, 2012.
The C-CAT´s surveys, while copyrighted by the American Medical Association, are publicly accessible for viewing and for noncommercial internal research purposes.
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Risk Adjustment
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6.1.2 Current or Planned Use(s)
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