The measure calculates the percentage of family or designated responsible party for long stay residents (i.e., residents living in the facility for 100 days or more), who are satisfied (see: S.5 for details of the timeframe). This consumer reported outcome measure is based on the CoreQ: Long-Stay Family questionnaire that has three items.
The numerator assesses the number of family or designated responsible party for long stay residents that are satisfied. Specifically, the numerator is the sum of the family or designated responsible party members for long stay residents that have an average satisfaction score of =>3 for the three questions on the CoreQ: Long-Stay Family questionnaire.
Denominator
1.15 Denominator
The target population is family or designated responsible party members of a resident residing in a SNF for at least 100 days. The denominator includes all of the individuals in the target population who respond to the CoreQ: Long-Stay Family questionnaire within the two month time window (see S.5) who do not meet the exclusion criteria (see S.10).
Exclusions
Exclusions
Please note, the resident representative for each current resident is initially eligible regardless of their being a family member or not. Only one primary contact per resident should be selected.
Exclusions made at the time of sample selection include: (1) family or designated responsible party for residents with hospice; (2) family or designated responsible party for residents with a legal court appointed guardian; (3) representatives of residents who have lived in the SNF for less than 100 days; and (4) representatives who reside in another country.
Additionally, once the survey is administered, the following exclusions are applied: a) surveys received outside of the time window (more than two months after the administration date) and b) surveys that have more than one questionnaire item missing.
Measure Record
Most Recent Endorsement Activity
Endorsed Patient Experience and Function Spring Cycle 2020
Initial Endorsement
Last Updated
Point of Contact
Steward Organization
American Health Care Association/National Center for Assisted Living
Public Comments