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CoreQ: AL Resident Satisfaction Measure

CBE ID
3420
1.4 Project
Patient Experience and Function
Endorsement Status
Endorsed
1.1 New or Maintenance
Maintenance
Previous Endorsement Cycle
Spring 2018
Is Under Review
No
Next Maintenance Cycle
Fall 2024
1.3 Measure Description

The measure calculates the percentage of Assisted living (AL) residents, those living in the facility for two weeks or more, who are satisfied. This patient reported outcome measure is based on the CoreQ: AL Resident Satisfaction questionnaire that is a four-item questionnaire.

    • 1.14 Numerator

      The numerator is the sum of the individuals in the facility that have an average satisfaction score of =>3 for the four questions on the CoreQ: AL Resident Satisfaction questionnaire.

    • 1.15 Denominator

      The denominator includes all of the residents that have been in the AL facility for two weeks or more regardless of payer status; who received the CoreQ: AL Resident Satisfaction Questionnaire (e.g. people meeting exclusions do not receive the questionnaire), who responded to the questionnaire within the two month time window, who did not have the questionnaire completed by somebody other than the resident, and who did not have more than one item missing.

    • Exclusions

      Exclusions made at the time of sample selection are the following: (1) Residents who have poor cognition (described below in S.9); (2) residents receiving hospice; (3) residents with a legal court appointed guardian; and (4) residents who have lived in the AL facility for less than two weeks. Additionally, once the survey is administered, the following exclusions are applied: a) surveys received outside of the time window (two months after the administration date) b) surveys that have more than one questionnaire item missing c) surveys from residents who indicate that someone else answered the questions for the resident. (Note this does not include cases where the resident solely had help such as reading the questions or writing down their responses.)

    • Most Recent Endorsement Activity
      Endorsed Patient Experience and Function Spring Cycle 2018
      Initial Endorsement
      Last Updated
    • Steward
      American Health Care Association
      Steward Organization POC Email
      [email protected]